What To Do If Apple/Google Pay Is Not Working
If your Apple Pay is not working, reboot your PIN pad and try again. If it is still not working, call support and they can fix it for you.
If you are trying
Merchant Troubleshooting
What To Do If Your POS Transmission is Failed/Pending
If a gas station is trying to transmit, and it’s just loading or even failing. There is most likely a connection issue. Check the internet on the computer, the POS, and the
What To Do If your Scanner Isn't Working
1. Make sure that the scanner is in plugged in all the way on the scanner's end
2. Switch the USB port on the scanner to the second port
3. Switch
What To Do If Your Screen is Frozen
If your screen freezes up or is malfunctioning, simply reboot the POS system. There is a power button on the back of the screen on the bottom right.
1. Press and hold this
What To Do if Your Network Is Offline
There are several different reasons that your network could be offline. If that message appears on your POS, here are some steps you can take to fix the problem.
1. Reboot your White